Return policy

Return policy

At LIGHT, we want you to be completely satisfied with your purchase. If you need to return an item, please review our return policy below:

Eligibility for Returns

  1. Return Period: You may return your item within 30 days of receipt for a full refund or exchange, provided it meets the conditions below.
  2. Conditions: To qualify for a return, items must be in their original condition, unused, undamaged, and in the original packaging.

Non-Returnable Items

  • Customized items or special orders are non-returnable unless they arrive defective or damaged.

Return Process

  1. Contact Us: To initiate a return, please contact our customer service team at [email protected] with your order details and reason for the return.
  2. Shipping: Once approved, please carefully pack the item in its original packaging and ship it back to us. Customers are responsible for return shipping costs, except in cases of defective or incorrect items.
  3. Inspection: Upon receiving your return, we will inspect the item to ensure it meets our return conditions.
  4. Refund: Refunds will be processed to your original payment method within 7-10 business days after the inspection is complete.

Defective or Damaged Items

If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of delivery. We will arrange a replacement or refund at no additional cost.

Warranty

LIGHT products come with a 1-year warranty covering manufacturing defects. This warranty does not cover accidental damage, misuse, or normal wear and tear.

For additional information, please reach out to our customer support team.


Refunds (if applicable)

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at .

Please contact our Customer service at to get the return address.